Shipping Policy

SHIPPING CHARGES ARE NON-REFUNDABLE -- WE WILL NOT REFUND SHIPPING CHARGES ON ANY ORDERS, AT ANY TIME FOR ANY REASON.

 

U.S. & INTERNATIONAL CUSTOMERS

Please allow 1-3 working business days for order processing on all in-stock items shipped via USPS

All items will ship in a single order, if there are any back ordered items, your order will not ship until all items are in stock.

Once the item has been given to the USPS please refer to the provided tracking number for shipping updates.

**International shipments include tracking, but do not include the cost of tariffs or customs.

 

LOCAL PICKUP

Please allow up to 3 business days for order processing on all local orders. Once ready, we will email you with pick up instructions.

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INTERNATIONAL CUSTOMS CHARGES/TAXES: To remain ethical in our business practices, we cannot mark international shipments as "gifts". Therefore, you will be charged customs taxes on the items you purchase from us. Thank you for your understanding with this.

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Sandy’s Secret Wednesdays. If the package does return, a refund will be applied for the cost of the items only.