Why should I create an account?

There are many perks to registering for an account! Accounts allow our Customer Care team to assist you more quickly and efficiently. They also allow you to view your order history, receive up to date order statuses, and store addresses for quicker checkouts.


How do I apply the current discount code to my order?

The process is different for each promotion, depending on the offer. Some promotions require a coupon code, some are applied automatically at checkout, some may require you to select a free gift, etc. Full details and instructions for the current promotion are always outlined at the top of the shopping cart screen.


I recently purchased an item and now it’s on sale. Do you offer price-adjustments?

Each of our promotions are valid for specific time frames only and we are unable to apply promotional prices to orders outside of that time frame.


Can I use more than one coupon code?

Only one coupon code may be applied per purchase.


Can I apply a coupon code I just received to a previous order?

​Coupon codes must be entered during checkout to apply to an order. Likewise, each of our promotional codes are valid for specific time frames only and we are unable to apply them to orders outside of that time frame.


When/Where do I enter the coupon code?

Coupon codes must be entered into the box that appears during the final steps of the checkout process, and must be entered after all items have been added to the cart. We have found that some internet browsers do not display our coupon code box correctly. If this is the case, please try using another browser. Please remember that we cannot retroactively apply coupon codes for you.


I entered a coupon code and it didn't apply, why not?

There are several reasons why a coupon code may not apply.  Possible reasons are: the code was entered before adding all items to the cart first, it is a one time use code that has already been used, the code has expired, an item being purchased is excluded from coupons, there is a minimum purchase amount required that has not been met, additional codes cannot be applied to promotional items, or the code entered is not valid on purchases shipped outside of the U.S.  Please note: discounts cannot be applied to shipping fees.


Can I send part of my order to a different address?

We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.


When can I expect my in-stock items to ship?

Please refer to our shipping policy for information regarding shipping timelines.


Can I have a gift card shipped rather than emailed?

All gift cards are automatically sent electronically unless purchased in store. Please note: To assure that your gift card is processed correctly, we recommend that you log into your account (or register for an account if you do not already have one) before purchasing one, and that you order the gift card as a single item in a separate purchase from any other items you wish to purchase.


Can I have a gift card emailed directly to myself instead of to the recipient?

You sure can! Gift cards are delivered to the email address placed in the “delivery email” field on the order form.  So, if you'd like to have it emailed to yourself, simply enter your own email address in the “delivery email” field. You can then either forward the email to the recipient or download and print out the gift card to deliver it personally.


I ordered a gift card, why haven’t I received it by email yet?

Promotional emails can sometimes be automatically filtered to junk/spam folders, so please be sure to check these folders if you have not received it in your inbox.  If you are still unable to locate your gift card email within 2 business days from ordering it, please send us an email via our contact us page.


Who pays customs fees for international shipments?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.


Why isn’t my credit card going through?

Please be sure that both the name and the credit card number is entered exactly as written on the credit card.  For easier credit card processing, please first consider registering for an account on our website, being sure to enter your billing address exactly as it appears on your credit card statement.  

International Customers: When registering for an account, if you are unable to enter the address exactly as your country requires, please send us an email with your complete address and we will attempt to format it for you.


Why is my credit card charged before my items ship?

Our software requires that we charge credit cards at time of purchase. Please refer to our refund policy should your order require a refund.


Wait, I ordered the wrong color/size /product!

We are happy to help! Simply send us an email via our contact us page, and we will certainly do what we can to adjust your order for you. Please know that our goal is to ship orders as quickly as possible. For this reason, it is possible that your order may ship before we are able to adjust it for you. Our Customer Care team will be happy to assist you should this occur.


How do I cancel my order that has not yet shipped?

Once you have confirmed your order, you will need to contact us via our contact us page to cancel an order.  Please refer to our shipping and refund policies regarding refunds. Your shipping charge is not refundable at anytime for any reason, including if it has not shipped yet.


I received an incorrect or damaged item, what do I do?

We are sorry to hear this and will certainly make it right. Please visit our refund policy page for details and instructions on returning an incorrect or damaged item.


What if I did not receive my package and tracking shows as delivered?

We are sorry to hear this! You will need to contact the appropriate postal service (USPS or UPS) for assistance.  If your order was shipped USPS, you may contact them online through the USPS website, where you can enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report. If your order was shipped via UPS, you may contact them via the Customer Service number on their website.Sandy’s Secret Wednesdays is not responsible for mail that is lost by the postal service. Thank you for your understanding.


How do I know which size I should order?

Size Charts can be found HERE for each brand. Items are measured with a soft measuring tape while laying flat, so please note that your own measurements should be taken around your body, and then divided in half before comparing them to the online measurements. To ensure the best fit on every item, please compare measurements on each item you purchase, as measurements vary from item to item even in similar styles.


Do you have a phone number?

The best way to get in touch with us is through our contact us page, as all emails are typically responded to within one working business day. Thank you for your understanding.


I sent a message via the contact page, why haven’t I received a reply yet?

There are typically two reasons we’ve found that customers may not receive our reply. The most common reason is that our email has been automatically filtered to a junk/spam mail folder due to mail settings and filters set up on the email account. Please always be sure to check your junk/spam folder, in addition to your inbox.  The other reason we typically find is that there was a typo in the email address when the contact form was filled out, and our reply was sent back to us as undeliverable. If you are still unable to locate an email reply from us within 2 business days, we ask that you please submit your inquiry again via our contact us page.